Shipping & Handling
The Info You’re After
What is the shipping and handling cost?
We charge a flat rate $10 shipping and handling rate for standard shipping and $15 for express shipping on standard orders within Australia. However we do reserve the right to charge additional postage fees for excessive orders.
Custom orders and wholesale order will have shipping and handling separate on the quote
How long will it take to receive my order?
Depending on the time of year, this can vary from 5 working days through to 21 working days.
We allow 1-2 days for processing, again depending on the time of year. Orders will be either shipped same day or following day. Items are shipped with Australia Post therefore standard shipping is 1-7 Business days.
What if I haven't received my order yet?
Remember to allow up to 21 days for delivery especially around peak times such as Christmas. Please consider that on Public Holidays and weekends, Australia Post and Rustic Urban Soap co do not process any orders.
If it has been longer than 10 working days and you have checked your tracking number provided with delivery confirmation. Tracking is done via the Australia Post website _online tracking section. Sometimes orders may not have be carded correctly at the residence, or have been misplaced, and the item may be waiting at the closest Post office for collection. Please contact Rustic Urban Soap Co via email (email@example.com) if this does not work, and we will get back to you in 24 hours in Business Hours.
Where do you post from?
Orders are posted from the South Burnett in Queensland.
Do you allow orders to be pick up?
Orders are sent via post only unless organised under special circumstances
Do you offer international postage?
Currently we only sell within Australia and therefore, do not offer international orders or shipping.